What we can do
At The Boiler Engineer Ltd our customers are the most important people in our business and we pride ourselves on our customer care. This is our promise to you.
We will always endeavour to:
- Answer all telephone calls within a timely manner
- Be courteous but friendly in all our communications
- Provide clear and concise worksheets and invoices
- Respond to calls within an acceptable timescale
- Send a trained and qualified tradesman to all calls
- Consider the local and global environment in everything we do
- Deal with any problems when things go wrong
Our trained members of staff will
- Arrive on time and park considerately at your property
- Make every possible effort to protect your floors and furniture
- Leave your property safe and tidy at the end of each call / working day
- Keep noise and disruption down to the lowest possible level
- Be courteous but friendly at all times
We are confident that our high levels of customer care will satisfy our clients but if that is not the case then we would encourage you to let us know. We appreciate all feedback whether good or bad and any written complaints are investigated personally by myself to ensure that any appropriate action is taken and the customer is kept informed.
The Boiler Engineer Ltd
"LARGE ENOUGH TO COPE – SMALL ENOUGH TO CARE"
Very punctual, good, honest value for money service. Very friendly.
Good value for money, punctual, friendly team, extremely tidy, did what they said on time and within agreed budget.
Boiler breakdown. Repaired and now running.
Excellent service very punctual. Extremely helpful.