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The Boiler Engineer Ltd have 100% transparent charges and we have a clear, upfront, open and honest pricing system.

Our rates are clearly shown below and our friendly and helpful staff will make customers fully aware of our rates on request. Our pricing is ‘middle of the road’ but our service is second to none, as our customers will testify.

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PRICES ARE INCLUSIVE OF VAT

Rates £(Hourly)
Mon to Fri 8am to 5pm
Plumbing
72.00
Heating Electrics
84.00
Heating/Gas/Oil Work
84.00
Any Boiler/Gas Fire Breakdown
84.00
Landlord Gas Inspection
79.20
Gas Boiler Service
79.20
LPG Boiler Service
79.20
Oil Boiler Service
99.60*

Normal hour charges 8am-5pm are a one-hour minimum charge and thereafter in 30 minute units. Some work can be carried out on Estimate or fixed price quotation. Return visits to carry out a repair are charged purely on the amount of time the engineer is at your property.

*Fixed Price inclusive of burner nozzle. All other parts are chargeable if found unserviceable during inspection, but you will be asked if you’re happy to proceed before they are fitted.

Out of normal hours charges are during Mon/Fri 5pm-8am and Sat-Sun-Holidays are charged double the normal charges, Out of hours is only when we are available.

Our Rates: We charge a minimum of one hour on all jobs, thereafter work is charged in 30 minute increments (most other companies charge in whole hours). Rates exclude materials but prices are shown as VAT inclusive.

Example: You call us to explain you have a leak. Out engineer arrives and spends 40 minutes locating the leak or fault. If he can repair and it falls within the first hour, you will be invoiced for £84.00 plus Materials.

If a part is required to be ordered? You will be charged £84.00 for the first visit to identify the problem and part will be ordered with your confirming the cost of the parts. When part arrives from Supplier and a return visit is made, if it takes 20 minutes you will then be charged foran additional 30 minutes (1 x 30 minute increments). The final Invoice for BOTH visits (1.5hours) would be £126.00 + Materials.

Estimates: can be provided by the engineers before work commences, based only as an estimate not fixed price.

Fixed Prices Quotes for some works: can be given if requested either verbal or a written quotation by our Office before work commences and are inclusive of VAT.

Materials supplied: by The Boiler Engineer Ltd will be charged at trade price plus 20% mark up and are subject to VAT. We will use customer supplied materials where agreed prior to work commencement. However, customer supplied materials are NOT covered by our warranty Terms and Conditions. A copy of our T&Cs will be supplied upon request.

Material Collection: time for non van stock items will be kept to a minimum but is chargeable for time. Our Engineer will always obtain permission before leaving to collect parts or materials.

The Job Sheets / Certificates / Invoices: as presented will clearly show a description of work carried out, these are emailed and upon request posted.

Payment: must be made in full by debit card (credit cards not accepted), cheque, cash or Bank Transfer upon receipt of the invoice.


The Boiler Engineer Ltd is authorised and regulated by the Financial Conduct Authority in relation to credit brokering *Reg no:688875. Credit is provided by Hitachi Personal Finance, a division of Hitachi Capital (UK) Plc authorised and regulated by Financial Conduct Authority. The Boiler Engineer Ltd, 18 Ellingham Ind Est, Ashford, Kent TN23 6NF

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